Return and Refund Policy
Thanks for shopping at CutOpal.com. If you are not entirely satisfied with your purchase, we’re here to help.
You have the right to cancel your order if the item has not been shipped to you. To do this, please contact us either through the contact form on our website or through email to . We will then cancel your order and issue you a full refund.
If your item has been shipped, please refer to our returns policy below.
You have 14 calendar days to return an item from the date you received it. You must contact us either through the contact form on our website or through email to to initiate the return process and receive return instructions.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 14 days of receiving the returned item. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Returned items must be shipped to us using a trackable shipping method. You will be responsible for paying for your own shipping costs for returning your item.
If you have any questions on how to return your item to us, please contact us.