Our website address is https://opalcarve.com.
What personal data we collect and why we collect it
The purposes of processing your personal data are the following (one or more purposes may apply simultaneously):
- Managing and analyzing the customer relationship.
GlassCarve Tmi may use your personal data for managing, pursuing, analyzing and improving the customer relationship with you.
- Providing products and services.
GlassCarve Tmi may use your personal data for providing products and services for you, for example when you use our services. Your personal data is processed for carrying out the rights and obligations related to a contract or other commitment between GlassCarve Tmi and you.
- Managing and developing services.
GlassCarve Tmi may use your personal data to manage and develop GlassCarve Tmi’s business operations.
- Communication with you.
GlassCarve Tmi may use your personal data to communicate with you, for example, to send you alerts and notifications relating to our products and services, to inform you that our product and services have changed, and to ask for your feedback on our products and services. Our communication with you may contain mandatory customer communication (for example, for security reasons) that you cannot opt-out.
- Marketing to you.
GlassCarve Tmi may contact you to inform you of new products, services or promotions GlassCarve Tmi and its cooperation partners may offer. GlassCarve Tmi may use your personal data to personalize our offering and to provide you with more relevant content. This means, for example, making recommendations and to display customized content and advertising in our services and on third party services and websites.
What information we may collect about you?
The content of GlassCarve Tmi’s personal data file may include the following types of data and changes made to these data types:
Basic information of all data subjects:
- first and last name
- contact data (postal address, e-mail address and telephone number)
- Job title and employer (past and current)
- language preferences
- username and password
- starting and ending moment and method of the customer or comparable relationship
- information of the use of GlassCarve Tmi’s digital services as well as digital content created by you
- technical data sent to GlassCarve Tmi by your digital devices (such as computers and mobile devices) as well as information related to cookies and other similar technologies
- recordings, transcripts and/or notes of interactions (meetings, phone calls, etc) with GlassCarve Tmi personnel as well as e-mail and chat correspondence
- direct marketing preferences
- campaigns and promotions directed to you, as well as their use
- interests and other information provided by you
- information received from social media service providers, such as your basic profile data and contact lists within a service
In addition to the above specified basic information, GlassCarve Tmi may process the following subcategories of personal data of you.
Information of data subjects who have made purchases, given feedback and/or made complaints related to GlassCarve Tmi’s products or services
- purchase history (inc. contracts) billing, delivery, returns and payment collection data (excluding bank account or credit card information unless needed for reimbursement purposes)
- content, correspondence and consequences related to feedback and complaints
Where do we gather your personal data from?
We collect personal data about you before, during, and after our customer relationship (or other comparable relationship) with you. For example, but not limited to, we collect data when you:
- sign up for a newsletter or blog,
- request a contact from us,
- create a user account,
- use our website and/or service,
- chat with us on our website,
- participate in GlassCarve Tmi’s events
Your personal data and its updates are also obtained from authorities and companies offering personal data updating services, public directories and other public sources of information (such as but not limited to, news, company websites, and social media services). In addition, we may receive your personal data from our selected partner in case of a promotional campaign or commercial collaboration.
Cookies and tracking
Is your data shared with others?
As a general rule GlassCarve Tmi never sells or leases your personal data to third parties.
GlassCarve Tmi may share your personal data based on a valid order from a court or other official body with sufficient legal authority, or based on your personal request (after confirming identity)
GlassCarve Tmi may share your personal data as part of any merger, acquisition, a sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which your personal data would be transferred to another entity as a result of such a proceeding.
Is your data transferred to countries outside the European Union or the European Economic Area?
GlassCarve Tmi’s services are provided using resources and servers located in various countries around the world. Our Service and related servers and data are hosted within the EU. Additionally, GlassCarve Tmi uses services which can transfer data outside the EU/EEA.
Therefore, GlassCarve Tmi may transfer your personal data outside the country where you use our services, including to countries outside the EU and EEA such as the United States. GlassCarve Tmi requires all third parties to comply with the GDPR or to have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that, when processed in the United States, the personal data of EU citizens that are processed by such a third party Service will receive from the Supplier and its service providers located outside the EU an adequate level of protection within the meaning of Article 46 of Regulation (EU) 2016/679 (General Data Protection Regulation).
Principles of securing the data
GlassCarve Tmi has established electronic and administrative safeguards designed to make the information collected securely. Manually processed documents containing your personal data are protected against unauthorized access.
Only appointed personnel of GlassCarve Tmi and of approved organizations operating by GlassCarve Tmi’s assignment or on behalf of GlassCarve Tmi are entitled to use the personal data file application. All persons processing the application have a personal right of use based on the data a person needs according to his/her job description. All systems are protected with a firewall which protects it from contacts outside of GlassCarve Tmi and data is encrypted.
All personnel of GlassCarve Tmi and its subcontractors are obliged to keep the information of the personal data which they obtain in their work confidential.
How long do we process your Personal data?
GlassCarve Tmi may process your personal data for as long as the customer relationship or other comparable relationship between you and GlassCarve Tmi exists, as well as for a reasonable time thereafter. GlassCarve Tmi may store and process your personal data for tax and/or other legal purposes as long as necessary.
In case you have opted-in to our marketing content (such as our newsletter), we will store and process your information as long as you remain as a subscriber and as well as for a reasonable time thereafter.
Your right of access, correction and prohibition
You have a right of access to the data concerning you in GlassCarve Tmi’s personal data files. The request for right of access shall be made in writing to . The request for the right of access must be signed. The request for right of access can also be presented at the main office of GlassCarve Tmi with verification of identity.
You have the right to prohibit GlassCarve Tmi from processing your personal data for purposes of direct advertising, distance selling, other direct marketing and market research and opinion polls and the right to demand correction or removal of an erroneous data by contacting the controller’s contact person.
You have the right to request, GlassCarve Tmi to restrict processing of certain personal data and to object to the processing of certain data if such data are processed for other purposes than purposes necessary for the performance of our services or for compliance with a legal obligation. You may also object any further processing of personal data after prior given consent. These requests may, however, lead to fewer possibilities to use our products and services.
In addition, you have the right to receive personal data provided by you to GlassCarve Tmi in a structured, commonly used format.
Choice of law and the right to lodge a complaint to the supervisory authority and the contact details of the supervisory authority.
The processing of this personal data file is governed by the laws of Finland.
In case you suspect a breach of data protection legislation and the matter is not solved amicably between you and GlassCarve Tmi in negotiations, you may lodge a complaint with the local supervisory authority for data protection.